FREQUENTLY ASKED QUESTIONS
Q: What makes Lavinia Fantappié ceramics different?
A: Each piece is handmade on the wheel, glazed by hand, and fired individually. No two are the same. You're buying something authentic and unique that only exists once.
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Q: Where are you located?
A: Via Romana 118r, Oltrarno, Florence, Italy. You can visit the studio to see pieces in person, or shop online from anywhere in the world.
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Q: Do you offer pottery workshops?
A: Yes. I offer hand-throwing wheel classes for beginners and intermediate potters. Workshops are 2 hours and available for individuals or small groups. Click here to book.
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Q: How much do workshops cost?
A: Individual workshops: €110 for 2 hours
Pairs (2 people): €180
Groups (3+): €240 for 2 hours
Monthly membership: €200 for 20 hours
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Q: What's your shipping policy?
A: I ship worldwide. Orders ship within 5-7 business days. International shipping available at cost. All packages are tracked.
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Q: How do I know the ceramics are authentic handmade?
A: Each piece is made by Lavinia on the wheel, glazed by hand, and fired in a kiln. The variations in glaze, the weight, the balance—these are proof of handmade work. You'll feel the difference immediately.
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Q: Can I return or exchange pieces?
A: I stand behind every piece. If there's an issue with quality, I'll make it right. Contact me within 14 days of receiving your order.
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Q: Do you do custom orders?
A: I create custom pieces on request. Email with your vision and we'll discuss possibilities, timeline, and pricing.
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Q: How do I care for my ceramics?
A: Hand wash in warm soapy water. Avoid dishwashers and extreme temperature changes. Handmade ceramics improve with age—glaze deepens, patina develops. They're meant to last decades.
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Q: Where can I see your work in person?
A: Visit the studio at Via Romana 118r, Oltrarno, Florence. Open by appointment (contuct me to arrange). You can feel the pieces, ask questions, and see the studio where they're made.
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Q: How long does it take to make a piece?
A: Each handmade ceramic takes 2-8 hours (depending on complexity), plus drying and firing time. Some pieces take weeks from start to finish.